My ePatient services frequently asked questions.

I already registered for Health First Tools and Trackers. Why do I have to register again?

Unfortunately, these are 2 very different tools and are not linked together, so you must register for both individually. However, you only have to register once.


Do I have to register separately for Secure Patient Messaging too?

Once you register for My ePatient Services, you will be in our central repository and will not have to register again for Secure Patient Messaging.  The same username and password will be used for My ePatient Services and Secure Patient Messaging.

I was already registered for My ePatient Services previously.  Why is it asking for my account number and date of birth again?

My ePatient Services has been upgraded to a new application, and will take you through a simple enrollment process to ensure that the correct account details are linked to your online profile.  This is a one-time enrollment step.

Where can I locate my Patient Account Number?

Any paper statement or letter correspondence received from the Health First Hospital Billing Department will have your Patient Account Number listed.  The Patient Account Number begins with an alpha-character, followed by ten (10) numbers.

During the enrollment process, I received a message stating, “We have not found any open accounts in our system that match the information you have entered. Contact the hospital if you believe this is an error.”

This message indicates one of three things:
1) The account number and date of birth you entered are incorrect,
2) the account number you entered has been paid in full and can no longer be referenced, or
3) the account number you entered has been referred to an outside agency and can no longer be referenced. 

Confirm the accuracy of the information you entered (especially the date of birth format) or try another account number if you have multiple accounts with outstanding balances.

During the enrollment process, I received a message stating, “A user with your credentials has already enrolled.”

This message indicates one of two things:
1) The account number and date of birth you entered are incorrect, or
2) you have previously enrolled under a different username and password.  Confirm the accuracy of the information you entered or use the Forgotten Password feature from the login page to retrieve your existing password.

Can I enroll if I do not have an existing Patient Account Number?

You must have an existing Patient Account Number with an outstanding balance to enroll.  Also, if your account has already been referred to an outside agency for collection, you will not be able to enroll.  Try using another account with an outstanding balance, or simply click on the Resources link on the left-hand menu to browse the general content of My ePatient Services without enrolling. 

If you believe there has been an error with one of your account numbers, contact Customer Service at (321)434-5400 during normal business hours.

What if my pages don’t display properly?
1. Try refreshing the page by clicking on your Toolbar at the top of your browser. Use the View button and select Refresh or Reload.

2. Some browsers may require this to be a Trusted Site. Use the Tools button and select Internet Options, then the tab for Security. Click on the Sites button and copy and paste this link into the appropriate box.

What Internet browser’s do you support?
We support most versions of Internet Explorer and Netscape Navigator.  Mozilla is not a supported browser version, however many users report no issues.

I can't see my children's account information.
Only the “guarantor” or Responsible Party of the account will be able to see the details of accounts registered to them. If you are not the Responsible Party on an account, you will not have access to those details.


For Health First Associates (only)

Do I use my universal ID to log in?
Yes, you should use your network userid and login. The first time you log into this application, you will need to complete a few required fields, such as gender and email address. This is a one-time requirement for first time users.

Can I change my password using this application?
We prefer that you use the portal to manage your network account. Please refer to:  http://intranet.health-first.org/applications/nds_pass_reset/

What if my pages don’t display properly?
1. Try refreshing the page by clicking on your Toolbar at the top of your browser. Use the View button and select Refresh or Reload.

2. Some browsers may require this to be a Trusted Site. Call the Help Desk to report the workstation you are using.